Liftoff and Learn: Voice

Apr 29, 2025 at 10:00:00 AM

Liftoff and Learn: Voice

In Liftoff and Learn: Twilio Voice, our Developer Evangelists Bianca, Alex, and Sarah walk you through the fundamentals of our Voice APIs— from the basics to the best practices. What you'll learn by attending:

   

Voice Essentials – Ever used the ‘phone your driver’ feature when ordering food? Twilio could be powering those calls! We’ll break down how Twilio Voice APIs work behind the scenes.

 

Inbound and Outbound Calling – Want to control call flows? We’ll show you how Functions, Webhooks, and TwiML work together to route calls, return specific greetings, and enhance caller experiences.

 

Interactive Voice Response (IVR) – Pressed ‘2’ to reach the front desk at your hotel? That’s an IVR! We’ll guide you through building an IVR with Twilio Studio, adding interactivity to your calls with ease.

 

Dev Phone – Need to test your Twilio apps but don’t have access to a local phone? We’ll show you how to send and receive messages from your dev environment using Twilio’s Dev Phone.

 

Solution Engineer Des Hartman will then provide you with any locally related nuances you might need to consider, and answer any questions you may have.

Speakers
  • Bianca St. Louis
    Developer Evangelist
  • Bianca St. Louis

    Bianca St. Louis

    Developer Evangelist
    Bianca is a Developer Evangelist at Twilio based out of Atlanta,GA (but forever a NY-er). Bianca combines her breadth of experiences in startups, venture capital, government and nonprofits to help developers and those adjacent feel more empowered as they build. When she's not enabling builders, Bianca can be found improving her golf swing or watching a new K-Drama.
  • Sarah Biffle
    Developer Evangelist
  •  Sarah Biffle

    Sarah Biffle

    Developer Evangelist
    Sarah Biffle is a Senior Solutions Engineer at Twilio based in Denver, CO. A startup junkie at heart, she loves empowering others to solve their unique challenges and bring exciting ideas into the world leveraging Twilio solutions.
  • Alex Goldman
    Developer Evangelist
  •  Alex Goldman

    Alex Goldman

    Developer Evangelist
    Alex is a Developer Evangelist at Twilio on the Startups team based in Denver, Colorado, USA. He brings experience founding startups along with a master’s degree in Robotics and Artificial Intelligence to help startups build amazing customer experiences. Alex is a Scuba Instructor and has built a robotic submarine, giving him the rare title of Robot Scuba Instructor. These days he mostly codes in JavaScript and Python, but he also has experience in C++ and Ruby.
  • Des Hartman
    Solutions Architect
  • Des Hartman

    Des Hartman

    Solutions Architect
    Des Hartman is a Solutions Architect for the Communications business at Twilio focused on customers in Australia and New Zealand.

    Based in Sydney, Australia, Des works with key strategic enterprise customers in Australia, developing innovative solutions utilising Twilio products and services. His extensive international experience across telecommunications, payments and enterprise sectors has equipped him with the expertise to craft leading edge and bespoke solutions tailored to unique needs across local & diverse international markets.

    Prior to Twilio, Des held various roles at Telecommunications companies including Telstra, Metaswitch, Siemens and Alcaltel, along with roles in smaller niche players such as SecureCo and IVSTel. He almost always help Solution Engineering and Product Management role, most recently as head of products and solution sales at SecureCo, where he was responsible for conceptualising and implementing voice payment strategies to drive PCI DSS compliance, business value, and differentiation for growth in revenue and customer success.

    As a thought leader in the field of innovative Voice & Payment solutions, Des has ensured the successful implementation of product lines in the voice payment space, significantly simplifying product lines and solutions.

We can't wait to see what you build.

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Liftoff and Learn: Voice