Decoding Trust: AI, Attention, and the New Currency of Tech

• Get a preview of our upcoming report on Digital Patience
• Discover why speed alone is no longer enough to satisfy APAC customers
• Learn how trust is earned through transparency and empathy

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  Nicholas Kontopoulos

  Vice President of Marketing for Twilio, Asia Pacific & Japan


Nicholas Kontopoulos
Vice President of Marketing for Twilio, Asia Pacific & Japan
As the Asia Pacific & Japan Vice President of Marketing for Twilio, Nicholas Kontopoulos harnesses over 30+ years of professional experience, built across multiple industries and geographies. He’s passionate about challenging the 'status-quo' and 'management dogma' that stifles the creative thinking processes that are paramount to delivering amazing customer experiences, Nicholas ensures that ‘Customer Experience’ is a core business ideology at the heart of the brand.

Previous to this, Nicholas was the APAC Head of Growth Marketing at Adobe DX and the Global VP for Fast Growth Markets Marketing at SAP, and has also held a number of highly strategic global and regional, Sales and Business Development and Marketing roles during his career across the globe.

During the course of his career, Nicholas has passionately pursued business strategies that both harness, and intelligently exploit the power of available technologies, both within the businesses he has worked for and those clients he has served. An international speaker, Nicholas has been regularly published on Forbes.com, News Asia, Bloomberg, CampaignAsia.com, Marketing-Interactive.com, THEDRUM.com and Customerthink.com.
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  Benjamin Quinlan

  CEO & Managing Partner, Quinlan & Associates


Benjamin Quinlan
CEO & Managing Partner, Quinlan & Associates
Benjamin is the former Chairman of the FinTech Association of Hong Kong and is a Board Member and Chair of the Innovation & Technology Committee at the Australian Chamber of Commerce.

Benjamin is an Adjunct Professor at the AIT School of Management, a Conference Ambassador for the Hong Kong Tourism Board, and sits on various Advisory/Steering Committees and Working Groups for Hong Kong Science and Technology Park (HKSTP), Hong Kong Trade and Development Council (HKTDC), the Financial Services Development Council (FSDC), and the Hong Kong General Chamber of Commerce (HKGCC). He is also the Chairman of krip and Divit, a Co-Founder of Nevermind Post-Quantum, a Board Advisor at Fusang, a Senior Advisor at several FinTech startups, a Mentor for PingAn’s Cloud Accelerator, and a Guest Contributor for eFinancialCareers and Regulation Asia. He is recognised as one of Asia’s leading FinTech influencers.

Benjamin has an extensive track record advising governments and many of the world’s leading multinational companies, financial services organisations, SMEs, and start-ups on a variety of high-profile strategic engagements. He is quoted extensively in the global financial press and is frequently interviewed by leading media outlets, including the Wall Street Journal, TIME, Bloomberg, CNBC, and Reuters. He is also a regular keynote speaker at leading financial services industry conferences across the globe.

Prior to founding Quinlan & Associates, Benjamin was the Head of Strategy for Deutsche Bank AG’s Equities business in Asia Pacific and its Investment Bank in Greater China and sat on numerous global and regional executive committees. Before Deutsche Bank, Benjamin worked as a Management Consultant at Oliver Wyman in the firm’s Corporate & Institutional Banking practice.

Before joining Oliver Wyman, Benjamin worked at UBS AG in the bank’s Asia Pacific Client Coverage and Group Strategy departments. He began his career in M&A and Capital Markets Advisory at PwC in Sydney.
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  Sam Richardson

  Executive Engagement Programs Director, Twilio


Sam Richardson
Executive Engagement Programs Director, Twilio
Sam has been helping organisations transform their customer experience for over 20 years and is a leading voice on the future of customer engagement. Working with some of the most recognisable brands in the world across all sectors, she strives to bring organisations back to the heart of what matters most - their customers.

Sam brings her extensive experience to Twilio where she leads the Executive Engagement Program across APAC and EMEA helping connect peers and guide leaders through their digital transformation.