The Future of BPO in the Age of AI & Automation

• How AI and automation are reshaping BPO operations and roles
• Strategies for staying relevant as self-service and automation rise
• The evolving role of BPOs in an AI-driven world
• Real-world examples of generative AI in action
• Measuring the ROI of automation and balancing technology with the human touch

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  Sam Richardson

  Executive Engagement Programs Director, Twilio


Sam Richardson
Executive Engagement Programs Director, Twilio
Sam has been helping organisations transform their customer experience for over 20 years and is a leading voice on the future of customer engagement. Working with some of the most recognisable brands in the world across all sectors, she strives to bring organisations back to the heart of what matters most - their customers.

Sam brings her extensive experience to Twilio where she leads the Executive Engagement Program across APAC and EMEA helping connect peers and guide leaders through their digital transformation.
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  Reynaldo (Rey) Lugtu

  Founder & CEO / CTO of Hungry Workforce

Reynaldo (Rey) Lugtu
Founder & CEO / CTO of Hungry Workforce
Rey Lugtu is a thought and action leader in digital and culture transformation. As the CEO of Hungry Workhorse, a consulting firm focused on these areas, he has worked with numerous companies to help them with strategy, execution, and cultural change management.

His extensive experience in senior executive roles at companies like Microsoft, Samsung, and Globe Telecom makes him a credible and knowledgeable expert on the intersection of technology and business in the Philippines. He is also an educator, author, and business columnist.