Navigating the Agentic Workforce - Are we Ready for Our AI Overloads

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  Audrey William

  Principal Advisor, Ecosystm

Audrey William
Principal Advisor, Ecosystm
One of the foremost multi-disciplinary analysts in the APAC region, Audrey boasts an eclectic set of expertise, in segments as diverse as enterprise collaboration, unified communications-as-a-service (UCaaS), video, contact center, CX, outsourcing as well as artificial intelligence, enterprise mobility and digital transformation.

Audrey has a proven track record both as an analyst and a business leader, having spent close to two decades in various analyst roles at Frost & Sullivan, providing counsel to C-level executives on go-to-market strategies – most recently as Head of Research and Senior Fellow at the firm’s ICT practice in Australia and New Zealand. As one of the pioneers of the firm in the region, Audrey played a pivotal role in its regional expansion, including building and mentoring a team of analysts across various markets in Asia-Pacific, including Malaysia, Singapore and Australia.

Beyond her involvement as an analyst, Audrey is also a prominent keynote speaker, having delivered over 150 speaking engagements addressing various technology segments. She is regularly quoted in the media for her insights into ongoing technology trends and news.

Audrey is an honours graduate from the Institute of Chartered Secretaries and Administration (ICSA) in the UK. She also holds Diplomas in Management Accounting and Financial Accounting from the London Chamber of Commerce Institute (LCCI). In her free time, she loves to read literary fiction and is a jazz enthusiast.
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  Christopher Connolly

  Director, Solutions Engineer, Twilio APJ

Christopher Connolly
Director, Solutions Engineer, Twilio APJ
Currently illuminating the path at Twilio as a revered Solution Architect, Christopher brings a depth of insight grounded in his rich experience and expertise within the industry.

Before spearheading initiatives at Twilio, Christopher had fruitful stints at corporations such as Genesys and NTT, where his roles were characterised by technical acumen and a deep understanding of the customer service domain. His journey through these industry giants has provided him with a unique perspective, which amalgamates technological prowess with a deep-seated understanding of customer-centric approaches.